Customer Service
CD Rack Shoppe prides itself in “exceptional customer service” to you, our customer. We offer the widest and most innovative selection of CD, DVD, Video and Audio Cassette tape storage at competitive prices.
We stand behind our products and service. Our goal is to make your shopping experience with CD Rack Shoppe easy and enjoyable. If you have any questions before or after making your purchase please contact us directly, and we will respond to your inquiry as soon as possible..
Email: customerservice@cdrackshoppe.com
Mail:
CD Rack Shoppe
1623 Military Road # 179
Niagara Falls, NY
14304-1745
Phone Toll Free 1-877-237-2253 and we will personally respond to your inquiry within 24 hours Monday - Friday.
Do you have any catalogues that show your complete product line?
No. We represent over 20 manufacturers/distributors in U.S. and Canada. Print catalogs are costly. When any changes are made to the various products, the catalog becomes obsolete. The expense would have to be passed on to our customers. One way we try to keep our customers prices down is by eliminating the catalog. Our products are pictured on our website...If you don't see it on our website just ask
For orders to Alaska, Hawaii, Canada or International:
Some of our manufacturers/distributors may ship to these destinations and an additional shipping charge may apply:
Please email customerservice@cdrackshoppe.com or call our toll free number 1-877-237-2253 for a price quote. Provide us with the description of the item, quantity and your zip/postal code.
We will quote you the actual freight charges for your approval before we ship to you.
Any additional duties, taxes or customs charges are the customers responsibility.
Please note that we do not ship to P.O. Boxes, APO or FPO addresses.
A street address is required for delivery.
Payment Policy:
All prices are quoted in US dollars. For your convenience we accept Visa, MasterCard, American Express, Discover, and Diner’s Club over our secure internet server. Should you prefer to pay by certified check or money order please call our email us or call our Toll Free number.
Product Information and Shipping Status:
If you would like to know how long it will take to receive your order or need further product information, please email us at ,customerservice@cdrackshoppe.com or call our Toll Free number: 1-877-237-2253.
Shipping Policy:
We make every attempt to process your order within 2 - 5 business days (do not count weekends), orders are processed Monday through Friday.
Products are shipped directly from various manufacturers/distributors located throughout U.S. and Canada, therefore, items you order may ship from different suppliers and times may vary.
We ship standard delivery via UPS or Fedex on most items. Unless stated on the product page, please allow 7 - 10 business days for shipping time (weekends excluded) .
Your credit card will be charged when you place your order. Should an item be backordered we will notify you as soon as the manufacturer advises.
NOTE:
Some items are special order or custom made and may take between 2 - 6 weeks for delivery (stated on the product page).
These items may be shipped via UPS, FedEx or Common Carrier.
For items that are too heavy or too bulky to send any other way we ship via common carrier. Common carrier deliveries are performed by one of our many trucking companies, Monday - Friday. The service includes a courtesy call prior to delivery to schedule an appointment delivery window. The service is dockside or sidewalk delivery. The trucking company will unload the merchandise but will not bring the product inside the home or business. (Some of our office furniture products do provide "strip & set" service-see details on individual product). For delivery times or further information please call for details.
Shipping is included in our price on any order placed within the 48 contiguous U.S. states (with the exception of custom made items-noted on the product page).
To expedite your order (Next Day Air, 2 Day Air, or 3 day select) there is an additional charge. Some manufacturers/distributors do not ship expedited delivery. Please call our toll free number 1-877-237-2253 or email customerservice@cdrackshoppe.com for details. Provide us with the description of the item, your zip code and delivery option. We will respond to your request within 24-48 hours Monday - Friday. If you have already placed your order and requested an expedited service we will contact you with the additional freight charge for your approval, prior to processing the order.
If you would like to confirm how long it would take to receive your order, please email us at customerservice@cdrackshoppe.com or call our toll free number 1-877-237-2253
Order Tracking
- once our manufacturer/distributor ships the product they will email us your tracking number. We will make every effort to send your tracking number to you as soon as possible. If you have difficulties tracking your order, or have questions relating to your order, please contact us for further assistance.
Order Cancellation:
Should you wish to cancel your order we will make every attempt to do so.
However, once your order has shipped, it cannot be cancelled. Refusal of delivery will not prevent original shipping charge, return shipping fee or any re-stocking fee (if applicable) from applying to any refund allowed.
Please email us at customerservice@cdrackshoppe.com with a request along with your order number or call our toll free number 1-877-237-2253
Return Policy:
If you are not satisfied with your merchandise you may return it at your expense within 30 days of receipt.
Our products are shipped from our manufacturers/distributors warehouses across the U.S. and Canada and therefore returns are handled differently by all suppliers. Some manufacturers/distributors charge restocking fees and many require RMA#'s (Return Merchandise Authorization numbers) prior to authorizing a return.
Unless the product is damaged, the customer is responsible for the return shipping fee and the original shipping fee, plus the restocking fee (if applicable) which will not be refunded. Upon receipt and inspection of the returned product, a credit will be issued within 30 days.
The item returned must be in the original packaging (with any supplied manuals) and in new unused condition.
Products that require assembly and have been partially or completely assembled, cannot be returned.
Any orders paid by money order or check will be refunded by check.
Please supply us with the order #, the billing name and address and the ship to address if different from the billing information, along with a reason for the return. Once your information is received you will be contacted by one of our associates within 48 hours Monday - Friday.
We will make every effort to resolve the problem to your satisfaction.
Email us at: customerservice@cdrackshoppe.com or call our Toll Free number: 1-877-237-2253
Damages:
If your item is damaged, defective or has missing parts please contact us within 5 business days from date of delivery for instructions.
Email us at customerservice@cdrackshoppe.com or call our toll free number 1-877-237-2253
Please supply us with your order # and the bill to ship to information.
Keep all packaging including packing materials or manuals.
Arrangements will be made to send you missing parts, replacements parts or a replacement unit, free of charge
Privacy Statement:
CD Rack Shoppe respects your privacy.
We will not under any circumstances share or release any information about you, our customer to anyone.
All email addresses and any other information you provide us will be used for processing and confirming your order only. We do not make our email list available to other companies. We use SSL (Secured Socked Layers) ordering system; your credit card number and personal information are transmitted in an encrypted form. This provides a secure shopping environment. We collect general information as you browse our site to help us diagnose problems with our server and administer our website.
To improve our services to you, we may from time to time request some of our customers to complete a voluntary survey. Survey answers are confidential and for the use of CD Rack Shoppe so that we may assist in offering you an array of products and promotions to suit your needs. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to our website. Should you wish to be removed from our mailing list, please send us an email or call our Toll Free number.
Content Disclaimer:
Material contained within this web site is periodically checked for accuracy and is presented without any warranties, either expressed or implied. The information on the CD Rack Shoppe website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. CD Rack Shoppe and its subsidiaries will assume no (and hereby disclaims), any responsibility for any errors or omissions of this web site's content. Nor shall we be responsible for any damages incurred as a result of the content or use of this web site. Any link between cdrackshoppe.com and any other website does not constitute an endorsement of the linked site. CD Rack Shoppe does not make and hereby disclaims any warranty as to the content of any other web site linked to cdrackshoppe.com. We apologize for any inconvenience this may cause you.
Product Image Disclaimer:
Users may adjust their computer monitors to various settings for brightness and contrast. CD Rack Shoppe therefore cannot guarantee with any certainty that the color represented in a product image on your monitor is exactly as it appears in the physical world. There may also be some color variances in manufacturers product lots.
